Stinto · Remote · Full-time

About Stinto

Stinto is an AI-powered lead capture and CRM enrichment platform that helps businesses get more ROI from outbound sales at meetings, events, and conferences.

We automate the process of connecting companies with their leads instantly, following up with them, capturing relational intelligence on the go, and transferring this information directly into our clients’ CRM systems.

As Stinto continues to grow, we are looking for an experienced and highly

adaptable Enterprise Customer Success & Onboarding Specialist to join us.

This is a hands-on role for someone who enjoys working directly with customers, solving technical and operational problems, and moving between customer success, product, design, and day-to-day operations.

The Role

You will ensure enterprise customers onboard smoothly, quickly realize value from Stinto, and receive ongoing support throughout their partnership with us.

As a key bridge between enterprise clients and internal teams, this position is ideal for someone who is technically confident, commercially aware, highly organized, design-minded, customer-focused, and comfortable taking ownership independently.

We are looking for 3–4 years of experience in Customer Success, Onboarding, or Implementation in Enterprise SaaS. You should thrive in a fast-paced environment where responsibilities evolve quickly.

Your responsibilities

• Lead the technical onboarding process for enterprise customers.
• Coordinate integrations between Stinto, customers’ CRM systems, and other internal or external systems e.g data flows, permissions, APIs, connectors, and integration requirements.
• Build strong relationships with key customer stakeholders across different markets.
• Provide ongoing support to existing customers and help ensure a high-quality customer experience.

• Work with customers and internal teams to troubleshoot technical issues, with SQL, report and follow issues through to resolution.
• Carry out quality assurance of new and existing features and customer experiences.

• Write clear product requirement documents (PRDs) for product improvements.
• Design product features and user experiences in Figma when required.
• Help identify opportunities to improve the product and customer experience and document them in Jira and Jira Product Discovery.

• Design branded StintoTap cards, mock-ups and other customer-facing materials in Adobe Illustrator.

• Take ownership of creating and maintaining the Stinto website using WordPress and Elementor.

Essential Skills & Experience

We are looking for a candidate who has independently managed the onboarding of enterprise customers and has an understanding of SaaS customer journeys and customer success. Strong technical understanding and confidence troubleshooting customer issues is beneficial.

• Good knowledge of CRM systems and CRM integrations.
• Understanding of data flows, connectors, APIs, and automation concepts.
• Ability to communicate effectively with both non-technical customers and technical teams.
• Strong organisational skills and ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Customer-focused mindset combined with strong commercial awareness.
• Ability to work independently and take ownership.
• Fast learner who is comfortable with changing requirements and a broad range of responsibilities.

Software Skills

WordPress, Elementor, Illustrator, SQL, Jira, Jira Product Discovery, Confluence experience with transactional emails, HubSpot, Stripe, AWS, Slack, Zapier, Figma, Bitbucket.

What You’ll Gain

This is an opportunity to take on real responsibility in a growing AI/SaaS company and work across multiple areas of the business.

• Hands-on experience managing enterprise SaaS customers.
• Experience with enterprise onboarding and technical integrations.
• Exposure to product management, product design, and quality assurance.
• Experience working directly with engineering.
• A broad understanding of how a fast-growing SaaS company operates.
• The opportunity to contribute directly to the development of Stinto’s customer experience and product.
• Mentorship and close collaboration with the Stinto team.
• A letter of recommendation and potential future paid opportunities.

Practical Information

Position: Enterprise Customer Success & Onboarding Specialist
Contract: Full-time
Employment: Full-time
Location: Remote
Hours: Flexible working hours, with availability to collaborate with customers and the Stinto team across relevant time zones.

How to Apply

Please send your CV and a brief description explaining why you’re interested in the position and how you believe you could make a positive impact at Stinto.

Please use “Enterprise Customer Success & Onboarding Specialist Application” as the subject line in your mail to careers@stinto.com.

Applications will close as soon as we have found the right candidate, so we encourage you to apply soon.

We look forward to hearing from you!